This page explains how okloadexpress handles personal information for the Okload Express application. Please read it carefully.
Welcome to Okload Express (“we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our customer mobile application and related services for courier, logistics, packers & movers, and transport bookings.
By creating an account, placing a booking, or otherwise using the app, you acknowledge this Policy. If you do not agree, please discontinue use of the service.
We collect information you provide, information generated through your use of the app, and information from trusted service providers needed to operate deliveries safely.
We use personal information to:
We share information only as needed to fulfill your booking and operate the service:
We do not sell your personal information.
Depending on your device and features you use, the app may request:
You can revoke permissions in device settings; some features may stop working without them.
We implement administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. These include encrypted transport (HTTPS), access controls, and monitoring. No method of transmission or storage is 100% secure; please protect your login credentials.
We retain personal information for as long as your account remains active and as needed to provide services, comply with legal/accounting obligations, resolve disputes, and enforce agreements. Booking and payment records may be retained longer where required by law. When data is no longer needed, we delete or anonymize it where reasonably possible.
Subject to applicable law, you may request to:
To exercise these rights, contact us using the details in the Contact section.
You may request deletion of your Okload Express account at any time by contacting support at support@cscodetech.com from your registered email/phone, or via in-app account settings where available.
After verification, we will delete or anonymize personal data that is no longer required, except information we must retain for legal, fraud-prevention, dispute, or financial record-keeping purposes.
Map display, geocoding, distance, and routing features rely on Google Maps Platform. When you use map-based features, Google may process location and device data under Google’s terms and privacy policy. Use of Maps features is also subject to Google’s applicable terms.
We use Google Firebase services (such as authentication support, cloud messaging infrastructure, analytics, and crash reporting) to operate and improve the app. Firebase may process device identifiers, app events, and diagnostics in accordance with Google’s privacy documentation.
We may use OneSignal to deliver push notifications about booking status, offers you opt into, and service alerts. OneSignal may process device push tokens and related notification metadata. You can disable push notifications in device settings.
Where enabled, we may send OTPs, booking updates, or support messages via WhatsApp to your registered phone number. Message delivery is subject to WhatsApp and our messaging provider (Chatnoxe) policies and your device settings.
Online payments may be processed by Razorpay or other configured gateways. Payment credentials are entered on the gateway’s secure interface. We receive payment status, amount, and reference IDs needed for order confirmation and support—not full card PAN/CVV data.
Payment processing is handled by PCI-DSS compliant payment partners where applicable. We use secure channels for API communication and limit access to payment-related records to authorized personnel and systems.
Our mobile apps primarily use local device storage and SDKs rather than browser cookies. If you access related web pages (including this Privacy Policy), we may use essential cookies or similar technologies for security, preferences, and basic analytics. You can control cookies through your browser settings.
Okload Express is intended for adults who can form a binding contract. We do not knowingly collect personal information from children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it.
Our service integrates third-party providers including Google Maps, Firebase, OneSignal, WhatsApp messaging providers, and Razorpay (or other payment gateways). Their processing of personal data is governed by their own privacy policies in addition to this Policy. We encourage you to review those policies.
We may update this Privacy Policy from time to time. The “Last Updated” and “Effective Date” at the top of this page will change when we do. Continued use of the app after an update constitutes acceptance of the revised Policy, where permitted by law. Material changes may be communicated in-app or by email/SMS where appropriate.
For privacy questions, data requests, or account deletion, contact:
okloadexpress
